Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide

Additional Configuration for WebSphere Application Server

Required Configuration for WebSphere for Serviceability and Logging

If you deployed Unified CVP VXML Server to IBM Websphere Application Server (WAS),
then you must configure WAS to place the Unified CVP VXML Server logs in the correct
location. To do this, add the following JVM parameter to your WAS configuration:

If you do not set this JVM parameter, then the Unified CVP VXML Server logs appear in the

 directory, instead of 

. Additionally, if you do

not set this JVM parameter, then serviceability does not operate correctly.

JMX Access on WebSphere

You must enable JMX remote access over port 9696 so the Unified CVP Web Services Manager
can access the Unified CVP VXML Server.

Add a Certificate Authority (CA) Signed Certificate

The CVP Video Media Server Administration interface and the CVP Video Desktop interface
are accessed through HTTPS, which requires that you use a CA signed certificate.

Adding a Signed Certificate

To add a signed certificate, perform the following steps

Access the OpenSSL command line.

Note: You must first install OpenSSL (http://www.openssl.org), as it is not included with Unified
CVP. Refer to the OpenSSL documentation for details.

Generate a Certificate Signing Request (CSR) by entering the following command: openssl req
-new -key xxxx.key -out xxxx.csr.

Where xxxx represents the key and the certificate files.

Send the xxxx.csr certificate file to a Certificate Authority (CA) for sign off. After the certificate
is signed, it will be returned with a root certificate of a CA.

Replace the original callserver.crt file with the signed certificate.

Restart the Call Server.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 8.0(1)