Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide

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Table of Contents

Preface ...........................................................................................................................................................1

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................3
Obtaining Documentation and Submitting a Service Request...................................................................4
Documentation Feedback...........................................................................................................................4

1. Planning Your Unified CVP Installation........................................................................................................5

Tasks for New Installations of Unified CVP.................................................................................................5
Tasks for Upgrading from Existing CVP Installations..................................................................................6
What Is Included in Unified CVP Installation?............................................................................................7

Unified CVP Components......................................................................................................................7
Unified CVP Licensing...........................................................................................................................8
Cisco MCU.............................................................................................................................................9

What is Not Included in Unified CVP Installation?......................................................................................9

2. Performing Pre-Installation Tasks..............................................................................................................11

Check Hardware and Software Requirements.........................................................................................11
Disable Cisco Security Agent (CSA)........................................................................................................11

Disabling the Cisco Security Agent......................................................................................................12

Prepare to Install VXML Server................................................................................................................13

Installing WebSphere Application Server.............................................................................................13
Installing IBM HTTP Server.................................................................................................................14

Install the Simple Network Management Protocol and WMI Windows Installer Provider.........................14

Installing SNMP and WMI Windows Installer Provider.........................................................................14

Increase Windows Virtual Memory...........................................................................................................16

Increasing the Size of the Virtual Memory Paging File........................................................................16

Disabling Multiple Ethernet Interfaces......................................................................................................16
Add a Certificate Signed by a Certificate Authority .................................................................................16
Close and Unlock all Unified CVP Related Files Before Installing............................................................17

3. Installing Unified CVP...............................................................................................................................19

Running the Unified CVP Installation Program.........................................................................................19
Later Installing Additional Unified CVP Components...............................................................................30

4. Installing Unified Call Studio.....................................................................................................................31

Running the Cisco Unified Call Studio Installation Program.....................................................................31

5. Installing CVP VXML Server on AIX Systems...........................................................................................33

Preparing to Install the CVP VXML Server...............................................................................................33

Installing CVP VXML Server................................................................................................................34

Configure VXML Server............................................................................................................................35
Enabling the Support Tools Protocol Adapter...........................................................................................35

6. Post Installation Tasks...............................................................................................................................37

Verify Installation......................................................................................................................................37
Run Batch Files........................................................................................................................................37

Running Reporting Batch Files............................................................................................................38

Exclude Unified CVP Processes from Anti-Virus Software Port Blocking................................................38

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)

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