Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

Figure 1: Select Packages Screen

The following table describes what gets installed for each Unified CVP component:

This is the fundamental software of Unified CVP. The specific components include Unified CVP
Operations Console (including online help that describes Unified CVP features and how they

Core Software

interact with NAM/Unified ICME software), Call Server (SIP Service, ICM Service, IVR Service,
and H.323 Service, which contains Voice Browser and VBAdmin), IOS Gateway files, Operations
and Resource Module (ORM), SNMP Monitoring, Support Tools Node Adapter (STNA), and
Support Tools Protocol Adapter (STPA).

Note: If an existing version of STNA resides on a system, the Unified CVP install process upgrades
the STNA client version to Release 2.1.

This is a J2EE and J2SE compliant application server that provides a complete solution for rapidly
deploying dynamic VoiceXML applications.

VoiceXML Server

It also includes the ORM, SNMP Monitoring, STNA, and STPA.

This is a development environment used to design and build voice applications that are to be
deployed to the VoiceXML Server.

VoiceXML Studio

This is a server that provides historical reporting to a call center. It receives reporting data from
one of more Call Servers and VoiceXML servers, and stores that data in an Informix database.

Reporting

This server contains the Informix reporting subsystem, ORM, SNMP Monitoring, STNA, and
STPA.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)