Cisco Cisco Customer Voice Portal 8.0(1) User Guide

•

ani_info – This tag refers to the various phone numbers associated with the user account. If
the 

 attribute is first, the first number in the list of numbers is returned. This would be

returned if there was only one number associated with an account. If the attribute is num_diff
the total number of different phone numbers associated with the account is returned.

•

user_date_time – This tag refers to date information related to the user account. The 

attribute indicates which user-related date to access and the 

 attribute is used to choose

which part of the date to return. 

 can be last_modified (indicating the last time the

account was modified), creation (indicating the time the account was created), and last_call
(indicating the last time the user called). 

 can be hour_of_day (which returns an integer

from 0 to 23), minute (which returns an integer from 0 to 59), day_of_month (which returns
an integer from 1 to 31), month (which returns an integer from 1 to 12), day_of_week (which
returns an integer from 1 to 7 where 1 is Sunday), or year (which returns the 4 digit year).

•

called_from_ani – This tag returns true if the caller has previously called from the current
phone number, false if not.

•

account_info – This tag refers to the user’s account information. The 

 attribute can be

pin, account_number, or external_uid.

<general_date_time>

Figure 16: general_date_time Tag

The <general_date_time> Tag figure shows the term that represents general date information.
The 

 attribute indicates which date to access and the 

 attribute is used to choose

which part of the date to return. 

 can be current (indicating the current date/time) or

call_start (indicating the time the call began). 

 can be hour_of_day (which returns an

integer from 0 to 23), minute (which returns an integer from 0 to 59), day_of_month (which
returns an integer from 1 to 31), month (which returns an integer from 1 to 12), day_of_week
(which returns an integer from 1 to 7 where 1 is Sunday), or year (which returns the 4 digit
year).

<caller_activity>

Figure 17: caller_activity Tag

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)