Cisco Cisco Customer Voice Portal 8.0(1) User Guide

The <caller_activity> Tag figure shows the term that represents the activity of the caller in the
current call. The 

 tag returns the nth element visited by the caller where the

attribute 

 is the number (starting at 1). The 

 tag returns the exit state of

the nth element visited by the caller where the attribute 

 is the number (starting at 1). The

 tag returns the number of times the caller visited the element whose name

is given in the 

 attribute. The 

 tag returns the number of

times the caller visited the element whose name is given in the attribute 

 which returned

an exit state whose name is given in the 

 attribute.

<historical_data>

Figure 18: historical data Tag

The <historical_data> Tag figure shows the term that represents the historical activity of the
user associated with the call on the current application.

Note: If the application has not been configured with a user management database, using this
term will cause an error. Refer to 

management system.

The 

 attribute determines what kind of value is returned. A value of num means that the

value returned is the number of calls matching the criteria defined by the children tags. A value
of last_date_time means that the value returned is the last date/time a call was received matching
the criteria defined by the children tags. A value of first_date_time returns the first date/time a
call was received that matched the criteria.

The 

 attribute is used if the 

 attribute is first_date_time or last_date_time and indicates

which part of the date to compare. 

 can be hour_of_day (which returns an integer from

0 to 23), minute (which returns an integer from 0 to 59), day_of_month (which returns an integer
from 1 to 31), month (which returns an integer from 1 to 12), day_of_week (which returns an
integer from 1 to 7 where 1 is Sunday), or year (which returns the 4 digit year). The children
tags are used to turn on various criteria to add to the search.

The different search criteria are:

•

caller – If this tag appears, the search looks for calls made by the current caller only. If it
does not appear, it will search all calls made by all callers.

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)