Cisco Cisco Customer Voice Portal 8.0(1) User Guide

Note: If the call was not associated with a specific UID, an error will occur if this tag is used.

•

ani – If this tag appears, the search looks for calls made by the ANI specified in the 

attribute. If the 

 attribute is not included, the ANI of the current caller is used.

•

start – If this tag appears, the search looks for calls whose start date/time are between two
times specified by successive 

 children tags. The attributes of

 define the specific date to use. The 

 attribute must be an

integer from 1 to 12. The 

 attribute must be an integer from 1 to 31. The

 attribute must be a four digit integer. The 

 attribute must be an integer

from 0 to 23. The 

 attribute must be an integer from 0 to 59. The 

 attribute

must be an integer from 0 to 59.

•

end – If this tag appears, the search looks for calls whose end date/time are between two
times specified by successive 

 children tags. See 

 (the

previous bullet) for the description of the 

 tag.

•

flag – If this tag appears, the search looks for calls where a flag with the name given in the

 attribute was triggered.

XML Decision Example #1

An application named Example1 would like to play Welcome back for callers who have previously
called this application. The users are identified by their ANI (this application uses the user
management database only for its history tracking). A decision element named CalledBefore
would be needed which had two rules, one for those who the application recognizes and one
for the rest (this is being done rather than using the default exit state for demonstration purposes).

In English, the rules are:

say_welcome_back

The caller has called from this ANI before.

1

say_welcome

The caller has not called from this ANI before.

2

The Unified CVP decision element XML file would be named CalledBefore and be saved in

.

The XML content will be:

<?xml version="1.0" encoding="ISO-8859-1"?>

<!DOCTYPE knowledge_base SYSTEM "../../../../dtds/DecisionKnowledgeBase.dtd">

<knowledge_base>

   <rule name="CalledFromAni">

      <exit_state name="say_welcome_back" conjugate="and">

         <boolean check_existence="no" value="true">         

             <user_info>

                <called_from_ani/>

             </user_info> 

         </boolean>

      </exit_state>

     <exit_state name="say_welcome" conjugate="and">

         <boolean check_existence="no" value="false">         

             <user_info>

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)