Cisco Cisco Unified Customer Voice Portal 11.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Product Description
Chapter 2 CVP Solution Components
CVP Product Components
SDDSN
The Standalone Distributed Diagnostics and Services Network (SDDSN) is a component that provides
alarm reporting for CVP through a variety of mechanisms:
alarm reporting for CVP through a variety of mechanisms:
•
SNMP traps.
•
CiscoWorks 2000 Syslog, which receives log messages and permits queries on the logs.
•
Windows Remote Access Server (RAS) and NAM/ICM Event Management System (Cisco Remote
Monitoring Suite).
Monitoring Suite).
shows a diagram of SDDSN support mechanisms.
Figure 2-5
SDDSN Support
Note
For complete details on each of these methods and the tools available to use them, see the Cisco
Customer Voice Portal (CVP) Configuration and Administration Guide.
Customer Voice Portal (CVP) Configuration and Administration Guide.