Cisco Cisco Unified Customer Voice Portal 11.0(1)

Cisco

IN-1

Cisco Customer Voice Portal (CVP) Release 3.0(0) Product Description

I N D E X

A

alarm reporting, SDDSN

2-8

alternate endpoints, Gatekeeper

4-5

Application Server

Application Administrator tool

2-4

definition

1-2

Automatic Speech Recognition (ASR)

1-19

C

call routing, inbound

no Gatekeeper

4-3

with Gatekeeper

4-5

call transfer

1-20

IP transfer mode

4-10

outpulse transfer mode

4-9

overview

4-10

types, ISN

1-21

capabilities

Gatekeepers

4-5

Gateways

4-3

codec, transfers

4-11

Codecs option, Gateway

4-3

component co-residence, ISN software

2-10

CVP VoiceXML Server

5-1

CVP VoiceXML Server Elements

5-5

D

Decision tree

ICM deployments

1-17

NAM deployments

1-15

default route, Gateway

4-3

deployment scenarios

1-8

dial-peer, Gateway

4-3

Domain Name Server (DNS), Gateway

4-3

E

error handling

2-14

trace levels

2-15

external grammars

1-19

G

Gatekeeper

alternate endpoints

4-5

capabilies

4-5

definition

4-2

in outbound routing, configuration

4-10

Out of Service condition

4-5

re-queries

4-6

Resource Availability/Unavailability

4-5

technology prefix

4-6

zones

4-5

Gatekeeper configuration

GKTMP option

4-6

nearest ISN node option

4-7

Gatekeeper Failover

2-3

Gateway

capabilies

4-3

definition

4-2

in outbound routing, IP transfer mode

4-11

in outbound routing, outpulse transfer mode

4-9

Gateway configuration