Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide

OICE

LEMENT

: P

HONE

ISCO

CVP V

OICE

XML 3.1

Element Specifications

Phone

The Phone voice element captures a phone number input from the caller. The phone number can be spoken or entered using the
keypad. The captured value will be stored in element data as a string. The string may contain a number of digits and an optional
character “x” to indicate a phone number with an extension. Using speech input, the entire phone number (including the extension)
may be spoken in natural language. Using DTMF entry, the caller can enter an extension by pressing the * keypress followed by the
extension.

Settings

Name (Label)

Type

Req’d

Single

setting

value

Substitution

allowed

Default

Notes

inputmode
(Input Mode)

string

enum

Yes

true

false

both

The type of entry allowed for input. Possible
values are:

voice

dtmf

both

noinput_timeout
(Noinput Timeout)

string

Yes

true

The maximum time length allowed (in seconds)
for silence or no keypress before a noinput event
is thrown.

collect_max_noinput_count
(Phone Max NoInput Count)

int ≥ 0

Yes

true

The maximum number of noinput events allowed
during phone input capture.

= infinite noinputs

allowed.

collect_max_nomatch_count
(Phone Max NoMatch Count)

int ≥ 0

Yes

true

false

The maximum number of nomatch events
allowed during phone input capture.

= infinite

nomatches allowed.

collect_confidence_level
(Phone Confidence Level)

decimal

(0.0 – 1.0)

Yes

true

0.40

The confidence level threshold to use during
phone capture.

Element Data

Name

Type

Notes

value

string

The phone number captured.

value_confidence

float

This is the confidence value of the captured phone utterance.