Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
V
OICE
E
LEMENT
: P
HONE
C
ISCO
CVP V
OICE
XML 3.1
Element Specifications
Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events has occurred. If the max nomatch count is 0, this exit state will never occur.
max_noinput
The maximum number of noinput events has occurred. If the max noinput count is 0, this exit state will never occur.
done
The phone number capture was completed.
Audio Groups
Phone Capture
Name (Label)
Req’d
Max 1
Notes
collect_initial_audio_group
(Phone Initial)
(Phone Initial)
Yes
Yes
Played when the voice element first begins.
collect_noinput_audio_group
(Phone NoInput)
(Phone NoInput)
No
No
Played when a nomatch event occurs. The nomatch event count
corresponds to the audio group count. If not specified, the initial audio
group will be played in the event of a nomatch.
corresponds to the audio group count. If not specified, the initial audio
group will be played in the event of a nomatch.
collect_nomatch_audio_group
(Phone NoMatch)
(Phone NoMatch)
No
No
Played when a noinput event occurs. The noinput event count corresponds
to the audio group count. If not specified, the initial audio group will be
played in the event of a noinput.
to the audio group count. If not specified, the initial audio group will be
played in the event of a noinput.
collect_help_audio_group
(Phone Help)
(Phone Help)
No
No
Played when a help event is triggered. The help event count corresponds
to the audio group count. By default, the help event can be triggered by
the voice input “help”. Additionally, other voice and DTMF inputs can
be used to trigger the help event by configuring a hotlink to throw a help
event. If the audio group is not specified, a help event will trigger the
nomatch audio group to play (or the initial audio group if nomatch audio
group is not specified).
to the audio group count. By default, the help event can be triggered by
the voice input “help”. Additionally, other voice and DTMF inputs can
be used to trigger the help event by configuring a hotlink to throw a help
event. If the audio group is not specified, a help event will trigger the
nomatch audio group to play (or the initial audio group if nomatch audio
group is not specified).
End
Name (Label)
Req’d
Max 1
Notes
done_audio_group
(Done)
(Done)
No
Yes
Played after phone capture is completed.
Studio Element Folder: Number Capture
Class Name:
Class Name:
com.audium.server.voiceElement.phone.MBasicPhone
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 10/05
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