Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
V
OICE
E
LEMENT
: P
HONE
_W
ITH
_C
ONFIRM
C
ISCO
CVP V
OICE
XML 3.1
Element Specifications
Phone_With_Confirm
The Phone_With_Confirm voice element captures a phone number input from the caller, and presents a confirmation menu allowing
the caller to either accept their entry or re-enter the phone number. The phone numbercan be spoken or entered using the keypad. The
captured value will be stored in element data as a string. The string may contain a number of digits and an optional character “x” to
indicate a phone number with an extension. Using speech input, the entire phone number (including the extension) may be spoken in
natural language. Using DTMF entry, the caller can enter an extension by pressing the * keypress followed by the extension.
the caller to either accept their entry or re-enter the phone number. The phone numbercan be spoken or entered using the keypad. The
captured value will be stored in element data as a string. The string may contain a number of digits and an optional character “x” to
indicate a phone number with an extension. Using speech input, the entire phone number (including the extension) may be spoken in
natural language. Using DTMF entry, the caller can enter an extension by pressing the * keypress followed by the extension.
Settings
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
inputmode
(Input Mode)
(Input Mode)
string
enum
Yes
true
false
both
The type of entry allowed for input. Possible
values are:
values are:
voice
|
dtmf
|
both
.
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string
Yes
true
true
5s
The maximum time length allowed (in seconds)
for silence or no keypress before a noinput event
is thrown.
for silence or no keypress before a noinput event
is thrown.
collect_max_noinput_count
(Phone Max NoInput Count)
(Phone Max NoInput Count)
int ≥ 0
Yes
true
true
3
The maximum number of noinput events allowed
during phone input capture.
during phone input capture.
0
= infinite noinputs
allowed.
collect_max_nomatch_count
(Phone Max NoMatch Count)
(Phone Max NoMatch Count)
int ≥ 0
Yes
true
false
3
The maximum number of nomatch events
allowed during phone input capture.
allowed during phone input capture.
0
= infinite
nomatches allowed.
confirm_max_noinput_count
(Confirm Max NoInput Count)
(Confirm Max NoInput Count)
int ≥ 0
Yes
true
true
3
The maximum number of noinput events allowed
during phone input confirmation.
during phone input confirmation.
0
= infinite
noinputs allowed.
confirm_max_nomatch_count
(Confirm Max NoMatch Count)
(Confirm Max NoMatch Count)
int ≥ 0
Yes
true
false
3
The maximum number of nomatch events
allowed during phone input confirmation.
allowed during phone input confirmation.
0
=
infinite nomatches allowed.
max_disconfirmed_count
(Max Disconfirmed Count)
(Max Disconfirmed Count)
int ≥ 0
Yes
true
false
3
The maximum number of times a caller is
allowed to disconfirm a captured input.
allowed to disconfirm a captured input.
0
=
infinite disconfirmations allowed.
collect_confidence_level
(Phone Confidence Level)
(Phone Confidence Level)
decimal
(0.0 – 1.0)
Yes
true
true
0.40
The confidence level threshold to use during
phone capture.
phone capture.
confirm_confidence_level
(Confirm Confidence Level)
(Confirm Confidence Level)
decimal
(0.0 – 1.0)
Yes
true
true
0.50
The confidence level threshold to use during
confirmation.
confirmation.
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 10/05
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