Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide

OICE

LEMENT

: P

HONE

ITH

ONFIRM

ISCO

CVP V

OICE

XML 3.1

Element Specifications

Phone Confirm

Name (Label)

Req’d

Max 1

Notes

confirm_initial_audio_group
(Confirm Initial)

Yes

Played when confirmation first begins.

confirm_nomatch_audio_group
(Confirm NoMatch)

Played when a nomatch event occurs during confirmation. The nomatch
event count corresponds to the audio group count. If not specified, the
confirm initial audio group will be played in the event of a nomatch.

confirm_noinput_audio_group
(Confirm NoInput)

Played when a noinput event occurs during confirmation. The noinput event
count corresponds to the audio group count. If not specified, the confirm
initial audio group will be played in the event of a noinput.

confirm_help_audio_group
(Confirm Help)

Played when a help event is triggered during confirmation.  The help event
count corresponds to the audio group count.  By default, the help event can
be triggered by the voice input “help”.  Additionally, other voice and DTMF
inputs can be used to trigger the help event by configuring a hotlink to
throw a help event. If the audio group is not specified, a help event will
trigger the confirm nomatch audio group to play (or the confirm initial
audio group if confirm nomatch audio group is not specified).

disconfirmed_audio_group
(Disconfirmed)

Played after the caller disconfirms a captured phone entry. Upon reaching
the

max_disconfirmed_count

, the prompt content should be about

exiting with the

max_disconfirmed

exit state.

End

Name (Label)

Req’d

Max 1

Notes

yes_audio_group
(Yes)

Yes

Played after the caller chooses the "yes" option. If not specified, no audio
will be played when this option is chosen.

Studio Element Folder: Number Capture
Class Name: