Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide

OICE

LEMENT

: P

HONE

ITH

ONFIRM

ISCO

CVP V

OICE

XML 3.1

Element Specifications

Element Data

Name

Type

Notes

value

string

The phone number captured.

value_confidence

float

This is the confidence value of the captured phone number utterance.

confirm_confidence

float

This is the confidence value of the captured confirm utterance.

Exit States

Name

Notes

max_nomatch

The maximum number of nomatch events occurred. If the max nomatch count is 0, this exit state will never occur.

max_noinput

The maximum number of noinput events occurred. If the max noinput count is 0, this exit state will never occur.

max_disconfirmed

The maximum number of disconfirmation occurred. If the max disconfirmed count is set to 0, this exit state will never occur.

done

The phone number captured was confirmed.

Audio Groups

Phone Capture

Name (Label)

Req’d

Max 1

Notes

collect_initial_audio_group
(Phone Initial)

Yes

Played when the voice element first begins.

collect_nomatch_audio_group
(Phone NoMatch)

Played when a nomatch event occurs during phone input capture. The
nomatch event count corresponds to the audio group count. If not
specified, the initial audio group will be played in the event of a nomatch.

collect_noinput_audio_group
(Phone NoInput)

Played when a noinput event occurs during phone input capture. The
noinput event count corresponds to the audio group count. If not
specified, the initial audio group will be played in the event of a noinput.

collect_help_audio_group
(Phone Help)

Played when a help event is triggered during phone input capture.  The
help event count corresponds to the audio group count. By default, the
help event can be triggered by the voice input “help”.  Additionally, other
voice and DTMF inputs can be used to trigger the help event by
configuring a hotlink to throw a help event.  If the audio group is not
specified, a help event will trigger the nomatch audio group to play (or
the initial audio group if nomatch audio group is not specified).