Cisco Cisco Customer Voice Portal 8.0(1) Developer's Guide

Menu Support for 2_Option_Menu through
10_Option_Menu

These voice elements define menus that support from 2 to 10 options. The Menu voice elements are similar to the Form
voice element, however the number of choices is fixed and all grammars are defined in the voice element itself.
Additionally, there is an exit state for each option, therefore the captured value does not have to be analyzed afterwards
to determine the next dialog in the call flow. Use Menu elements when the situation defines a fixed number of choices
where each choice does something different in the call flow.

Because the number of exit states is fixed for a voice element, there are separate voice elements for Menu voice elements
with 2 to10 options. For each additional option, three additional settings are added to handle the spoken keyword,
DTMF entry, and interpretation value for each option. The audio groups and element data saved are the same for all
Menu voice elements.

Each option must be assigned an interpretation value that the element will return as element data named 

 when

any of the keywords or DTMF key presses assigned to that option are captured. The element variable (

) will

contain the same value regardless of the input mode (speech or DTMF).

The audio groups are identical to those of the Form voice element. The 

 group may be used for

a message that is to be played regardless of what option is chosen. If an option specific message is desired, it is
recommended that the 

 not be configured and an Audio voice element be used after the particular

choice is made.

This chapter contains the following topics:

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Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)