Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
V
OICE
E
LEMENT
:
Y
ES
_N
O
_M
ENU
E
LEMENT
S
PECIFICATIONS FOR
C
ISCO
U
NIFIED
C
USTOMER
V
OICE
P
ORTAL
R
ELEASE
4.0(1)
82
Yes_No_Menu
The Yes_No_Menu voice element presents a yes/no menu. It can be configured to accept DTMF entry (1 for yes and 2 for no) or
spoken input ("yes" or "no" and other synonymous utterances, however this is dependent on the voice browser). There is an optional
feature that allows the word "replay" to be spoken (or DTMF button 3) that replays the
spoken input ("yes" or "no" and other synonymous utterances, however this is dependent on the voice browser). There is an optional
feature that allows the word "replay" to be spoken (or DTMF button 3) that replays the
initial_audio_group
. The voice element
uses the browser specific VoiceXML builtin grammar for the boolean field type. A separate exit state exists for the yes and no choices
(there is no exit state for replay since dialog execution is still contained within the confines of the voice element).
(there is no exit state for replay since dialog execution is still contained within the confines of the voice element).
Settings
Name (Label)
Type
Req’d
Single
setting
value
Sugstitution
allowed
Default
Notes
inputmode
(Input Mode)
(Input Mode)
string enum
Yes
true false both
The type of entry allowed for input (using
speech recognition, DTMF entry, or both).
Possible values are: voice | dtmf | both.
speech recognition, DTMF entry, or both).
Possible values are: voice | dtmf | both.
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string Yes true true 5s
The maximum time length allowed (in seconds)
for silence or no keypress before a noinput event
is thrown.
for silence or no keypress before a noinput event
is thrown.
max_noinput_count
(Max NoInput Count)
(Max NoInput Count)
int • 0
Yes
true true 3
0
= infinite noinputs allowed.
max_nomatch_count
(Max NoMatch Count)
(Max NoMatch Count)
int • 0
Yes
true true 3
0
= infinite nomatches allowed.
confidence_level
(Confidence Level)
(Confidence Level)
decimal
(0.0 – 1.0)
Yes
true true 0.50
The confidence level threshold to use.
replay
(Replay)
(Replay)
boolean Yes true true
false
True
adds a "replay" option which replays the
initial prompt.
Element Data
Name
Type
Notes
value
string
This is the value chosen by the caller. Can be: “yes” or “no”.
confidence
float
This is the confidence value of the utterance.