Cisco Cisco Unified Customer Voice Portal 11.0(1) Release Note
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PECIFICATIONS FOR
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CVP
VXML
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Chapter 21: Phone
The Phone voice element captures a phone number input from the caller. The phone number can be spoken or entered using the
keypad. The captured value will be stored in element data as a string. The string may contain a number of digits and an optional
character “x” to indicate a phone number with an extension. Using speech input, the entire phone number (including the extension)
may be spoken in natural language. Using DTMF entry, the caller can enter an extension by pressing the * keypress followed by the
extension.
keypad. The captured value will be stored in element data as a string. The string may contain a number of digits and an optional
character “x” to indicate a phone number with an extension. Using speech input, the entire phone number (including the extension)
may be spoken in natural language. Using DTMF entry, the caller can enter an extension by pressing the * keypress followed by the
extension.
Settings
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
inputmode
(Input Mode)
(Input Mode)
string
enum
enum
Yes
true false both
The type of entry allowed for input. Possible
values are: voice | dtmf | both.
values are: voice | dtmf | both.
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string Yes true true 5s
The maximum time length allowed for silence or
no keypress before a noinput event is thrown.
Possible values are standard time designations
including both a non-negative number and a time
unit, for example, 3s (for seconds) or 300ms
(for milliseconds). Default = 5s.
no keypress before a noinput event is thrown.
Possible values are standard time designations
including both a non-negative number and a time
unit, for example, 3s (for seconds) or 300ms
(for milliseconds). Default = 5s.
collect_max_noinput_count
(Phone Max NoInput Count)
(Phone Max NoInput Count)
int
≥ 0
Yes
true true 3
The maximum number of noinput events allowed
during phone input capture. 0 = infinite noinputs
allowed.
during phone input capture. 0 = infinite noinputs
allowed.
collect_max_nomatch_count
(Phone Max NoMatch Count)
(Phone Max NoMatch Count)
int
≥ 0
Yes
true false 3
The maximum number of nomatch events
allowed during phone input capture. 0 = infinite
nomatches allowed.
allowed during phone input capture. 0 = infinite
nomatches allowed.
collect_confidence_level
(Phone Confidence Level)
(Phone Confidence Level)
decimal
(0.0 – 1.0)
Yes
true true
0.40
The confidence level threshold to use during
phone capture.
phone capture.
modal
(Disable Hotlinks)
(Disable Hotlinks)
boolean Yes true true
false
Whether or not to temporarily disable all hotlink
grammars (global or local) and universal
grammars. If set to true, only the grammars of
the current Phone element will be enabled for the
duration of the element. Otherwise all active
grammars will be enabled.
grammars (global or local) and universal
grammars. If set to true, only the grammars of
the current Phone element will be enabled for the
duration of the element. Otherwise all active
grammars will be enabled.
secure_logging
boolean Yes true true
false
Whether or not to enable logging of potentially