Cisco Cisco Finesse 8.5(3) User Guide

Figure 10: Edit Reason Code

If you want to change the label for the not ready reason code, in the Reason Label field, enter
a new label for the reason code. If you want to change the code, in the Reason Code field, enter
the new code.

Click Save.

Deleting a Not Ready Reason Code

Note: Deleting a reason code that is currently being used by agents may cause an error on the
Agent Desktop.

Perform the following steps to delete a not ready reason code:

In the Not Ready Reason Code Management gadget, select the not ready reason code that you
want to delete.

Click Delete.

A question appears asking you to confirm that you want to delete the selected not ready reason
code.

Figure 11: Delete Reason Code

Click Yes to confirm the deletion of the selected reason code.

User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)