Cisco Cisco Finesse 8.5(3) User Guide

The code can be any value between 0 and
65535. This value should be unique for each
sign out reason code.

Note: The Sign Out Reason Code Management
gadget does allow you to create different reason
codes using the same code with a different
label. However, if a code is not unique, the
Agent Desktop may not always show the
correct label.

•

Add—Add a new sign out reason code.

•

Edit—Edit an existing sign out reason code.

•

Delete—Delete a sign out reason code.

•

Refresh—Reload the list of sign out reason codes from the server.

Note: When you add, edit, or delete a sign out reason code, the changes you make take effect
on the Agent or Supervisor Desktop after three seconds. However, agents who are signed in
when the changes are made must sign out and sign back in to see those changes reflected on
their desktops.

When an agent clicks Sign Out on the desktop, any configured sign out codes appear in a
drop-down list. The agent can then choose the code that represents why that agent is signing
out.

Figure 13: Sign Out Reason Codes

Adding a Sign Out Reason Code

Perform the following steps to add a new sign out reason code:

In the Sign Out Reason Code Management gadget, click Add.

The Add Reason Code area appears.

User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)