Cisco Cisco Finesse 8.5(3) User Guide

Configuring Sign Out Reason Codes

Sign out reason codes represent reasons that agents can select when they sign out of the Agent
Desktop.

Use the Sign Out Reason Code Management gadget to view, add, edit, or delete sign out reason
codes. Click the Reason Label or Reason Code headers to sort the sign out reason codes by label
or by reason code, in ascending or descending order.

For Finesse Release 8.5(3), all configured sign out reason codes are visible to all agents. You
cannot make codes available to only certain agents. If you configure sign out reason codes, all
agents will be required to provide them.

Note: Finesse supports a maximum of 100 sign out reason codes.

Figure 12: Sign Out Reason Codes

The label for the sign out reason code.

Reason Label

The label has a maximum length of 40
characters and should be unique for each sign
out reason code. Both alphanumeric and special
characters are supported.

Note: The Sign Out Reason Code Management
gadget does allow you to create different reason
codes using the same label with a different
code. However, if a label is not unique, multiple
entries with the same label will appear on the
Agent Desktop and agents may select the
incorrect code.

A code for the sign out reason.

Reason Code

User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)