Cisco Cisco Finesse 8.5(3) User Guide

Updating the Default Layout of the Finesse Desktop

Note: When you modify the layout of the Agent Desktop, the changes you make take effect on
the Agent or Supervisor Desktop after 10 seconds. However, agents who are signed in when
the changes are made must sign out and sign back in to see those changes reflected on their
desktops.

In the Finesse Layout XML area, enter the new layout XML file.

Click Submit.

Finesse validates the XML file to ensure that it is valid XML syntax and conforms to the Finesse
schema.

The following is an example of a layout XML file.

<?xml version="1.0" encoding="UTF-8"?>

<finesseLayout xmlns="http://www.cisco.com/vtg/finesse">

 <layout>

        <role>Agent</role>

        <page>

         <gadget>http://localhost/desktop/gadgets/CallControl.xml</gadget>

        </page>

  <tabs>

   <tab>

    <id>home</id>

    <label>Home</label>

   </tab>

   <tab>

    <id>manageCall</id>

    <label>Manage Call</label>

   </tab>

  </tabs>

 </layout>

 <layout>

        <role>Supervisor</role>

        <page>

         <gadget>http://localhost/desktop/gadgets/CallControl.xml</gadget>

        </page>

  <tabs>

   <tab>

    <id>home</id>

    <label>Home</label>

    <gadgets>

     <gadget>http://localhost/desktop/gadgets/TeamPerformance.xml</gadget>

    </gadgets>

   </tab>

   <tab>

    <id>manageCall</id>

    <label>Manage Call</label>

   </tab>   

  </tabs>

 </layout>

</finesseLayout>

You must ensure the XML you upload conforms to the XML schema definition for Finesse.
For information about the schema definition, see 

.

User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)