Cisco Cisco Finesse 8.5(3) User Guide
The Serviceability Console
This chapter contains the following topics:
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•
Cisco Finesse Service Access
You can access the following Finesse services from the CLI:
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Cisco Finesse Notification Service—This service is used for messaging and events. If this
service is not started, you cannot view call events, agent state changes, or statistics, and the
Finesse Desktop will not load after sign-in.
service is not started, you cannot view call events, agent state changes, or statistics, and the
Finesse Desktop will not load after sign-in.
•
Cisco Tomcat Service—This service contains all deployed Finesse applications. A restart
of the Cisco Tomcat Service requires that all agents sign out and sign back in.
of the Cisco Tomcat Service requires that all agents sign out and sign back in.
The deployed applications in the Cisco Tomcat Service include:
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Finesse Desktop application—This application provides the user interface for agents and
supervisors.
supervisors.
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Finesse Rest API application—This application provides integration with the Cisco CTI
Server for the Finesse Desktop application. It also provides a programming interface that can
be used by third-party applications that are written to use the Finesse REST API.
Server for the Finesse Desktop application. It also provides a programming interface that can
be used by third-party applications that are written to use the Finesse REST API.
•
Finesse Administration application—This application provides the administrative operations
for Finesse.
for Finesse.
•
Finesse Admin Rest API application—This application provides integration with the Cisco
CTI Server for the Finesse Administration application. It also provides a programming
CTI Server for the Finesse Administration application. It also provides a programming
User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)
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Chapter 2