Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted Release 7.1(1)
Chapter 3 Supervisor Softphone
Processing Calls
This display contains the Call Data tab, where you can optionally enter data
associated with the call.
associated with the call.
The remaining steps depend on whether or not you wish to speak with the
consulted agent upon call transfer.
consulted agent upon call transfer.
•
If you do not wish to speak with the consulted agent, click the Single Step
button. The call is transferred automatically.
button. The call is transferred automatically.
•
If you wish to speak with the consulted agent, click the Transfer Init button.
Once the Transfer Init button is pressed, the call will be put on hold. You will
have an opportunity to speak to the consulted agent before completing the
transfer. When the consult call is answered, the button changes to Transfer
Complete. To complete the transfer, click the Transfer Complete button.
Once the Transfer Init button is pressed, the call will be put on hold. You will
have an opportunity to speak to the consulted agent before completing the
transfer. When the consult call is answered, the button changes to Transfer
Complete. To complete the transfer, click the Transfer Complete button.
Conferencing Calls
To initiate a conference call, perform the following steps.
Step 1
Click the Conference button. The Conference Call dialog box appears.