Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
Chapter 3 Supervisor Softphone
Processing Calls
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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted Release 7.1(1)
Step 2
Enter the phone number to be dialed in the Dialed Number field or select a
destination from the pull-down menu. The pull-down menu contains the last six
numbers dialed from this desktop.
destination from the pull-down menu. The pull-down menu contains the last six
numbers dialed from this desktop.
Step 3
Optionally, you can click the More button to get the following display.
Step 4
Click the Conference Init button. The call is now put on hold. You will have an
opportunity to speak to the consulted agent before completing the conference.
When the consult call is answered, the button changes to Conference Complete.
To complete the conference, click the Conference Complete button.
opportunity to speak to the consulted agent before completing the conference.
When the consult call is answered, the button changes to Conference Complete.
To complete the conference, click the Conference Complete button.
When the conference operation completes, the two calls then appear on the Call
Information Grid as one call.
Information Grid as one call.