Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
3-9
CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted Release 7.1(1)
Chapter 3 Supervisor Softphone
Processing Calls
Sending DTMF Tones
Occasionally, the supervisor may need to send Dual Tone Multi-Frequency
(DTMF) tones to a pager, IVR, voicemail system, or other similar device.To
transmit DTMF tones when connected to a call, perform the following steps.
(DTMF) tones to a pager, IVR, voicemail system, or other similar device.To
transmit DTMF tones when connected to a call, perform the following steps.
Step 1
Select an active call in the Call Information Grid.
Step 2
Click the Dial button. The following dialpad dialog box appears.
Step 3
Enter or click the keypad button that corresponds to the digit or character for
which you want to send a DTMF tone.
which you want to send a DTMF tone.
On this dialing pad, you can also specify that DTMF tones, dial tones, Ring In
tones (tones that signal a call received), and Ring Out tones (tones that signal that
the phone you are calling is ringing) be muted.
tones (tones that signal a call received), and Ring Out tones (tones that signal that
the phone you are calling is ringing) be muted.