Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
IN-1
Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 6.0(0)
I N D E X
A
Agent statistics values
Answering calls
C
Chat messages
CTI Statistics window
D
DTMF tones
E
Emergency assist calls
H
Hanging up calls
L
Logging in
Logging out
M
Making a call
Monitoring calls
R
Recording calls
S
Silent Monitor
Skill Group statistics values
Supervisor
assist calls
Supervisor Desktop
logging in
logging out
Supervisor Desktop, starting
Supervisor Softphone