Cisco Cisco Computer Telephony Integration Option 9.0
Chapter 2 Cisco CTI Server Software
CTI Server Configurations
2-12
Cisco ICM Software CTI Product Description Release 6.0(0)
Figure 2-4
Typical Duplex Configuration Environment
Combined/Separate PG/CTI Server Configuration
In configurations where the ICM Peripheral Gateway (PG) computer has
sufficient CPU and memory resources, the CTI Server may be installed on the PG,
as shown in
sufficient CPU and memory resources, the CTI Server may be installed on the PG,
as shown in
—thus combining the CTI Server and PG software on the
same machines. In most cases, this is the recommended configuration.
In certain cases, the PG software and the CTI Server may be installed on separate
machines, as shown in
machines, as shown in
.
Cisco
To ICM Central
Controller
Agent PCs
ACD PG
software
software
Teleset Teleset Teleset
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