Cisco Cisco Computer Telephony Integration Option 9.0

Index

IN-2

Cisco ICM Software CTI Product Description Release 6.0(0)

CTI clients

2-2

CTI Desktop

1-9, 4-1

1-11

CTI Desktop Softphone

1-9, 4-1

CTI Driver for Siebel 6

1-10

CTI Driver for Siebel 7

1-9, 3-6

CTI-enabled applications

1-2

CTI Gateway

2-1, 2-2

CTI Object Server (CTI OS)

1-8, 3-1

CTI OS

1-8, 3-1

Agent CD

1-11

application architecture

3-2

1-11

documentation

1-12

CTI OS Supervisor Desktop for IPCC

Enterprise

3-3

documentation

1-12

CTI Server

1-8, 1-10, 2-1, 2-2, 2-9

configuration

2-11

documentation

1-13

DCS

1-9, 1-10, 4-1

documentation

1-13

Desktop, CTI

1-9, 4-1

Desktop application

2-8

Desktop Control Server

1-9, 1-10, 4-1

documentation

1-13

Documentation

1-12, 1-13

Duplex configuration

2-11

Event flow

1-3

Forwarding pre-route indications

2-4

ICM software

2-1, 2-2

Intelligent Contact Management

2-1, 2-2

Internet Explorer

4-1

IPCC CTI OS Agent Desktop

3-2

IPCC Media Termination

1-10

JavaClient

1-10

documentation

1-13

OLE2

4-1