Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

E_CTIOS_INVALID_SILENT_MONITOR_MODE is returned when SilentMonitorManager.Start

 

SilentMonitorRequest() is called when CCM based silent monitor is configured.

If an application using a version of the CIL that is older than 7.2(1) connects to a 7.2(1) CTI OS Server 
configured for CCM Based Silent Monitor and calls SilentMonitorManager.StartSilentMonitor

 

Request(), the application receives an OnSilentMonitorStatusReportEvent carrying a status code of 
eSMStatusCCMSilentMonitor.

The StartSMMonitoredMode method puts the SilentMonitorManager in Monitored mode.

 int StartSMMonitoredMode (Arguments & args );

HRESULT StartSMMonitoredMode ( /*[in]*/ IArguments * args, /*[out,retval]*/ int * 

errorcode );

 StartSMMonitoredMode (ByVal args as CTIOSCLIENTLIB.IArguments) As Long

args

Arguments array that contains the following parameters listed in 

Cluster

ARRAY

An array of IP addresses and/or 
hostnames for silent monitor services. 
These silent monitor service should all 
be members of the same cluster to 
ensure that the agent's calls can be 
silently monitored. The CIL randomly 
chooses one silent monitor service to 
which to connect. See the CTI OS 
System Manager’s Guide for 
ICM/IPCC Enterprise and Hosted 
Editions for information pertaining to 
silent monitor service cluster 
configuration.

SMSAddr

STRING

If Cluster is not present, this parameter 
can be used to specify the address of a 
silent monitor service to which to 
connect.

SMSListenport

INT

The port on which the silent monitor 
services listen for connections.

SMSTOS

INT

The QoS setting for the connection.