Cisco Cisco Computer Telephony Integration OS 8.5 Guide Du Développeur
13-11
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 13 SilentMonitorManager Object
Methods
E_CTIOS_INVALID_SILENT_MONITOR_MODE is returned when SilentMonitorManager.Start
SilentMonitorRequest() is called when CCM based silent monitor is configured.
If an application using a version of the CIL that is older than 7.2(1) connects to a 7.2(1) CTI OS Server
configured for CCM Based Silent Monitor and calls SilentMonitorManager.StartSilentMonitor
configured for CCM Based Silent Monitor and calls SilentMonitorManager.StartSilentMonitor
Request(), the application receives an OnSilentMonitorStatusReportEvent carrying a status code of
eSMStatusCCMSilentMonitor.
eSMStatusCCMSilentMonitor.
StartSMMonitoredMode
The StartSMMonitoredMode method puts the SilentMonitorManager in Monitored mode.
Syntax
C++:
int StartSMMonitoredMode (Arguments & args );
COM:
HRESULT StartSMMonitoredMode ( /*[in]*/ IArguments * args, /*[out,retval]*/ int *
errorcode );
VB:
StartSMMonitoredMode (ByVal args as CTIOSCLIENTLIB.IArguments) As Long
Parameters
args
Arguments array that contains the following parameters listed in
Table 13-11
StartSMMonitoredMode Arguments Array Parameters
Keyword
Type
Description
Cluster
ARRAY
An array of IP addresses and/or
hostnames for silent monitor services.
These silent monitor service should all
be members of the same cluster to
ensure that the agent's calls can be
silently monitored. The CIL randomly
chooses one silent monitor service to
which to connect. See the CTI OS
System Manager’s Guide for
ICM/IPCC Enterprise and Hosted
Editions for information pertaining to
silent monitor service cluster
configuration.
hostnames for silent monitor services.
These silent monitor service should all
be members of the same cluster to
ensure that the agent's calls can be
silently monitored. The CIL randomly
chooses one silent monitor service to
which to connect. See the CTI OS
System Manager’s Guide for
ICM/IPCC Enterprise and Hosted
Editions for information pertaining to
silent monitor service cluster
configuration.
SMSAddr
STRING
If Cluster is not present, this parameter
can be used to specify the address of a
silent monitor service to which to
connect.
can be used to specify the address of a
silent monitor service to which to
connect.
SMSListenport
INT
The port on which the silent monitor
services listen for connections.
services listen for connections.
SMSTOS
INT
The QoS setting for the connection.