Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 6 Event Interfaces and Events
ISessionEvents Interface
Remarks
The CIL uses this event to rectify the list of calls on a device when logging in after
a failover, in case the status of calls on the device changes during the failure
period. An example of such a scenario would be an agent talking on a call on a
hardphone and a CTI failure occurs. The agent hangs up the call before CTI is
recovered. Once CTI and the CIL recover, they use the snapshot to discover that
the call it currently has is no longer on the device. CTI then fires an EndCall event
to remove the call from its call list.
a failover, in case the status of calls on the device changes during the failure
period. An example of such a scenario would be an agent talking on a call on a
hardphone and a CTI failure occurs. The agent hangs up the call before CTI is
recovered. Once CTI and the CIL recover, they use the snapshot to discover that
the call it currently has is no longer on the device. CTI then fires an EndCall event
to remove the call from its call list.
OnSnapshotSkillGroupList
Not supported.
OnTranslationRoute
The OnTranslationRoute event is a pre-call indication. The event indicates the
pending arrival of a call, and provides early access to the call context information.
From a call flow perspective, this event can be used to begin an application or
database lookup for the call context data before the call actually arrives at the
agent’s teleset.
pending arrival of a call, and provides early access to the call context information.
From a call flow perspective, this event can be used to begin an application or
database lookup for the call context data before the call actually arrives at the
agent’s teleset.
The contact is uniquely identified by the ICMEnterpriseUniqueID, which is
a field based on the ICM’s 64-bit unique key (RouterCallKeyDay and
RouterCallKeyCallID
a field based on the ICM’s 64-bit unique key (RouterCallKeyDay and
RouterCallKeyCallID
). This event does not indicate the creation of a Call
object on the CTI OS server – only that the contact is being tracked. This is
sufficient to be able to get and set data, which enables some powerful
data-prefetching applications. When a OnCallBeginEvent follows for this same
contact, the ICMEnterpriseUniqueID field will be send along with the call
data. At that point, a custom application can set the call data on the appropriate
call object.
sufficient to be able to get and set data, which enables some powerful
data-prefetching applications. When a OnCallBeginEvent follows for this same
contact, the ICMEnterpriseUniqueID field will be send along with the call
data. At that point, a custom application can set the call data on the appropriate
call object.
Syntax
C++:
void OnTranslationRoute(Arguments& args)
COM:
void OnTranslationRoute(IArguments * args)
VB:
session_OnTranslationRoute(ByVal args As
CtiosCLIENTLib.IArguments)