Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
ISessionEvents Interface
6-24
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
ICMEnterpriseUniqueID
STRING
This string is a globally unique key
for this contact, which corresponds
to the ICM 64 bit key. This
parameter can be used to match
this contact to a follow-on call
event.
for this contact, which corresponds
to the ICM 64 bit key. This
parameter can be used to match
this contact to a follow-on call
event.
RouterCallKeyDay
INT
Together with the
RouterCallKeyCallID field forms
the unique 64-bit key for locating
this call’s records in the ICM
database. Only provided for
Post-routed and Translation-routed
calls.
RouterCallKeyCallID field forms
the unique 64-bit key for locating
this call’s records in the ICM
database. Only provided for
Post-routed and Translation-routed
calls.
RouterCalKeyCallID
INT
The call key created by the ICM.
The ICM resets this counter at
midnight.
The ICM resets this counter at
midnight.
RouterCallKey
SequenceNumber
SequenceNumber
INT
Together with RouterCallKeyDay
and RouterCallKeyCallID fields
forms the TaskID.
and RouterCallKeyCallID fields
forms the TaskID.
NumNamedVariables
SHORT
Number of Named variables.
NumNamedArrays
SHORT
Number of Named Arrays.
ANI
STRING
The calling line ID of the caller.
UserToUserInfo
STRING
The ISDN user-to-user information
element.
element.
DNIS
STRING
The DNIS number to which this
call will arrive on the ACD/PBX.
call will arrive on the ACD/PBX.
DialedNumber
STRING
The number dialed.
CallerEnteredDigits
STRING
The digits entered by the caller in
response to IVR prompting.
response to IVR prompting.