Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
Chapter 4 Building Your Application
Deployment of Custom CTI OS Applications
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Shutting Down Silent Monitor Manager
Shutting down the Silent monitor object requires that the monitoring client call
the StopSilentMonitorMode method when it is done monitoring an agent, and that
the monitored client call the StopSilentMonitorMode method during cleanup.
Each client must then remove the silent monitor manager from the Session object
by calling SetMonitorCurrentSilentMonitor with a NULL pointer. Finally each
client must destroy the silent monitor object using Session’s
DestroySilentMonitorManager method.
the StopSilentMonitorMode method when it is done monitoring an agent, and that
the monitored client call the StopSilentMonitorMode method during cleanup.
Each client must then remove the silent monitor manager from the Session object
by calling SetMonitorCurrentSilentMonitor with a NULL pointer. Finally each
client must destroy the silent monitor object using Session’s
DestroySilentMonitorManager method.
Following is a code sample for initiating and ending a silent monitor session:
‘Stop Silent Monitor ModeRequest
m_SMManager.StopSilentMonitorMode
‘Remove silent monitor manager object from session
errorcode = m_session_SetCurrentSilentMonitor(Nothing)
‘Destroy silent monitor manager object
errorcode = m_session.DestroySilentMonitorManager()
Deployment of Custom CTI OS Applications
This section discusses the deployment of CTI OS applications in the various
programming languages and interfaces.
programming languages and interfaces.
Deploying Applications Using the ActiveX Controls
.
Table 4-2
ActiveX Control DLLs
DLL
Description
Agentselectctl
AgentSelect ActiveX control
agentstatectl.dll
Agentstate ActiveX control
AlternateCtl.dll
Alternate ActiveX control
answerctl.dll
Answer/Release ActiveX control
arguments.dll
Arguments COM class