Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

Not Ready Button. Click the not ready button to put the agent in not ready state (Unified ICM does 
not route calls to an agent in the not ready state). If Reason Codes are supported on the switch and 
configured on Unified ICM, a reason code dialog pops up as shown in 

Use this dialog to select a reason code to send with the not_ready request. You can configure reason 
codes at the CTI OS Server.

Work Ready Button. Click this button to put the agent in the work ready or wrapup state. The 
behavior of this button depends on the wrapup mode support of the switch. On Unified CCE, the 
behavior is controlled by Unified ICM AgentDeskSettings (see the Administration Guide for Cisco 
Unified Contact Center Enterprise and Hosted Edition).

Work Not Ready Button. Click this button to put the agent in the work not ready or wrapup state. 
The behavior of this button depends on the wrapup mode support of the switch. On Unified CCE, 
the behavior is controlled by Unified ICM AgentDeskSettings (see the Administration Guide for 
Cisco Unified ICM/Contact Center Enterprise & Hosted).

The following methods may be of interest to users of the agent state ActiveX control.