Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
13-11
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 13 SilentMonitorManager Object
Methods
An output parameter (return parameter in VB) that contains an error code from
in
Return Values
Default CTI OS return values. See
Remarks
If you use the DeviceID, there must be an agent associated with the device. The session will timeout if
there is no agent logged into the device. An established silent monitor session will end if the associated
agent logs out of the device.
there is no agent logged into the device. An established silent monitor session will end if the associated
agent logs out of the device.
E_CTIOS_INVALID_SILENT_MONITOR_MODE is returned when SilentMonitorManager.Start
SilentMonitorRequest() is called when Cisco Unified Communications Manager based silent monitor is
configured.
SilentMonitorRequest() is called when Cisco Unified Communications Manager based silent monitor is
configured.
If an application using a version of the CIL that is older than 7.2(1) connects to a 7.2(1) CTI OS Server
configured for Cisco Unified Communications Manager Based Silent Monitor and calls
SilentMonitorManager.StartSilentMonitor
Request(), the application receives an OnSilentMonitorStatusReportEvent carrying a status code of
eSMStatusCCMSilentMonitor.
configured for Cisco Unified Communications Manager Based Silent Monitor and calls
SilentMonitorManager.StartSilentMonitor
Request(), the application receives an OnSilentMonitorStatusReportEvent carrying a status code of
eSMStatusCCMSilentMonitor.
StartSMMonitoredMode
The StartSMMonitoredMode method puts the SilentMonitorManager in Monitored mode.
Syntax
C++:
int StartSMMonitoredMode (Arguments & args );
COM:
HRESULT StartSMMonitoredMode ( /*[in]*/ IArguments * args, /*[out,retval]*/ int *
errorcode );
VB:
StartSMMonitoredMode (ByVal args as CTIOSCLIENTLIB.IArguments) As Long
Parameters
args
Arguments array that contains the following parameters listed in
Table 13-11
StartSMMonitoredMode Arguments Array Parameters
Keyword
Type
Description
Cluster
ARRAY
An array of IP addresses and/or hostnames for silent
monitor services. These silent monitor service should all
be members of the same cluster to ensure that the agent's
calls can be silently monitored. The CIL randomly chooses
one silent monitor service to which to connect. See the CTI
OS System Manager's Guide for Cisco Unified
ICM/Contact Center Enterprise & Hosted for information
pertaining to silent monitor service cluster configuration.
monitor services. These silent monitor service should all
be members of the same cluster to ensure that the agent's
calls can be silently monitored. The CIL randomly chooses
one silent monitor service to which to connect. See the CTI
OS System Manager's Guide for Cisco Unified
ICM/Contact Center Enterprise & Hosted for information
pertaining to silent monitor service cluster configuration.