Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

Enter the number you wish to dial by either typing it into the text box labeled 
Number to Dial or by clicking the numbers on the displayed keypad. Once the 
number is entered you can click on Conf Init to place a consultative transfer call 
or Single Step to initiate a single step transfer. This will close this dialog. If you 
choose to place a consultative call, the transfer button will change to Transfer 
Complete. You must press this button to complete the transfer after talking to the 
consult agent.

The transfer dialog also has a Mute Tones section that allows you to suppress 
audio output of selected or all tones.

The More button brings up an additional section of the dialog displaying all 
CallVariables along with any values set in the original call. The agent may change 
or add values to send along with the consult call by double clicking on the 
appropriate line in the Value column (see 

).

The Silent Monitor StandAlone ActiveX Control provides an interface for easy 
integration with the CTI OS Silent Monitor functionality. The ComObject can be 
used in Visual Basic 6.0 as well as other host containers. This section 
demonstrates the use of this control in Visual Basic 6.0.