Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The CTI OS server sends skillgroup statistics in an 
OnSkillGroupStatisticsUpdated event. If this request is successful, the 
OnNewSkillGroupStatistics event is no longer received.

The following is a C++ code example where the args parameter contains values 
for PeripheralID and SkillGroupNumber.

Arguments & argsStatBroadcast = Arguments::CreateInstance();

argsStatBroadcast.AddItem(CTIOS_SKILLGROUPNUMBER, intSG);

argsStatBroadcast.AddItem(CTIOS_PERIPHERALID, m_periphID);

m_pSkGrStatSession->DisableSkillGroupStatistics ( argsStatBroadcast );

argsStatBroadcast.Release();

See 

 for a description of the DumpProperties method.

The EnableSkillGroupStatistics method requests that real-time statistics be sent 
to the skillgroup object. In an agent mode application, this request is usually made 
through the agent object (see 

).

int EnableSkillGroupStatistics(Arguments & args) 

HRESULT EnableSkillgroupStatistics (IArguments * args, int * 

errorCode)

EnableSkillgroupStatistics (args As CTIOSCLIENTLib.IArguments, 

errorCode As Long)

int EnableSkillGroupStatistics(Arguments args)

CilError EnableSkillGroupStatistics(Arguments args)