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Cisco Cisco Computer Telephony Integration Option 9.0 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Control Service
CLEAR_CONNECTION_REQ
Use this message on hanging up a specific phone, to release the device connection from the designated 
call. The CLEAR_CONNECTION_REQ message is defined in 
The CTI Server sends the CLEAR_CONNECTION_CONF message, defined in 
, to confirm 
receipt of the request.
InvokeID
Set to the value of the InvokeID from the 
corresponding request message.
UINT
4
Maximum message size (including header):
12
Table 5-99
CLEAR_CALL_CONF Message Format (continued)
Table 5-100
CLEAR_CONNECTION_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. MessageType = 46.
MHDR
8
InvokeID
An ID for this request message, returned in the 
corresponding confirm message.
UINT
4
PeripheralID
The PeripheralID of the ACD where the call is located.
UINT
4
ConnectionCallID
The Call ID value assigned to the call by the peripheral 
or Unified CCE.
UINT
4
ConnectionDevice 
IDType
The type of device ID in the ConnectionDeviceID 
floating field (
).
USHORT
2
RequestingDevice 
IDType (optional)
Indicates the type of the device identifier supplied in the 
RequestingDeviceID field (
). NONE is an 
acceptable value.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDeviceID  The device ID of the device connection that is to be 
released.
STRING
64
AgentInstrument 
(optional)
The ACD instrument number of the instrument with 
device connection that is to be released.
STRING
64
CTIOSCILClientID
Unique ID for use by CTI OS to identify the CIL Client. STRING
64
RequestingDeviceID 
(optional)
Optionally specifies the controller device requesting the 
clear operation.
STRING
64
Maximum message size (including header):
220
Table 5-101
CLEAR_CONNECTION_CONF Message Format
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 47.
MHDR
8