Cisco Cisco Computer Telephony Integration Option 9.0 Technical References
113
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Control Service
CONFERENCE_CALL_REQ
Use this message to conference an existing held call with another active call. The two calls are merged
and the two connections at the conferencing device are in the connected state. The
CONFERENCE_CALL_REQ message is defined in
and the two connections at the conferencing device are in the connected state. The
CONFERENCE_CALL_REQ message is defined in
.
InvokeID
Set to the value of the InvokeID from the
corresponding request message.
corresponding request message.
UINT
4
Maximum message size (including header):
12
Table 5-101
CLEAR_CONNECTION_CONF Message Format (continued)
Table 5-102
CONFERENCE_CALL_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType =
48.
48.
MHDR
8
InvokeID
An ID for this request message, returned in
the corresponding confirm message.
the corresponding confirm message.
UINT
4
PeripheralID
The PeripheralID of the ACD where the call
is located.
is located.
UINT
4
HeldConnection CallID
The Call ID value assigned to the held call by
the peripheral or Unified CCE.
the peripheral or Unified CCE.
UINT
4
ActiveConnection CallID
The Call ID value assigned to the active call
by the peripheral or Unified CCE.
by the peripheral or Unified CCE.
UINT
4
HeldConnection
DeviceIDType
DeviceIDType
The type of device ID in the
HeldConnectionDeviceID floating field
(
HeldConnectionDeviceID floating field
(
USHORT
2
ActiveConnection
DeviceIDType
DeviceIDType
The type of device ID in the
ActiveConnectionDevice ID floating field
(
ActiveConnectionDevice ID floating field
(
USHORT
2
CallPlacement Type
One of the values from
specifying
how the call is to be placed.
USHORT
2
CallMannerType
One of the values from
specifying
additional call processing options.
USHORT
2
AlertRings
The maximum amount of time that the call’s
destination will remain alerting, specified as
an approximate number of rings. A zero value
indicates that the peripheral default (typically
10 rings) should be used.
destination will remain alerting, specified as
an approximate number of rings. A zero value
indicates that the peripheral default (typically
10 rings) should be used.
USHORT
2
CallOption
One of the values from
specifying
additional peripheral-specific call options.
USHORT
2
FacilityType
One of the values from
indicating
the type of facility to be used.
USHORT
2