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Cisco Cisco Computer Telephony Integration Option 9.0 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
AgentWorkMode Values
AgentWorkMode Values
 shows the AgentWorkMode values. 
DestinationCountry Values
 shows the DestinationCountry values. 
ADM_VOICE_END
Report call answered by an answering machine 
when initial voice segment ends.
2
ADM_VOICE_END_ DELAY
Report call answered by an answering machine 
after a fixed delay following the end of the initial 
voice segment.
3
ADM_VOICE_AND_ BEEP
Report call answered by an answering machine 
after a beep tone following the end of the initial 
voice segment (excluding beep tone without any 
preceding voice).
4
ADM_BEEP
Report call answered by an answering machine 
after a beep tone following the end of the initial 
voice segment (including beep tone without any 
preceding voice).
5
Table 6-27
AnswerDetectMode Values (continued)
AnswerDetectMode
Description
Value
Table 6-28
AgentWorkMode Values
AgentWorkMode
Description
Value
AWM_UNSPECIFIED
Use default behavior.
0
AWM_AUTO_IN
Agent automatically becomes available after 
handling a call.
1
AWM_MANUAL_IN
Agent must explicitly indicate availability 
after handling a call.
2
RA_CALL_BY_CALL
Remote agent Call by Call mode.
3
RA_NAILED_ CONNECTION
Remote agent NailedUp mode.
4
Table 6-29
DestinationCountry Values
DestinationCountry
Description
Value
DEST_UNSPECIFIED
Unspecified or unknown, use default 
behavior.
0
DEST_US_AND_ CANADA
Call destination is in the United States or 
Canada.
1