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Cisco Cisco Computer Telephony Integration Option 9.0 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Disposition Code Values
Disposition Code Values
 shows the Disposition Code values. 
CTI_SERVICE_ UPDATE_EVENTS
Requests that this client receive update 
notification events. (No data)
0x00080000
CTI_SERVICE_ IGNORE_ 
DUPLICATE_ AGENT_EVENTS
Request to suppress duplicate agent state 
events.
0x00100000
CTI_SERVICE_ IGNORE_CONF
Do not send confirmations for third party 
requests.
0x00200000
CTI_SERVICE_ACD_ LINE_ONLY
Request that events for non-ACD lines not 
be sent. (Unified CCE only)
0x00400000
Table 6-30
CTI Service Masks (continued)
MaskName
Description
Value
Table 6-31
Disposition Code Values
Disposition Code
Meaning
1
Abandoned in Network
2
Abandoned in Local Queue
3
Abandoned Ring
4
Abandoned Delay
5
Abandoned Interflow
6
Abandoned Agent Terminal
7
Short
8
Busy
9
Forced Busy
10
Disconnect/drop no answer
11
Disconnect/drop busy
12
Disconnect/drop reorder
13
Disconnect/drop handled primary route
14
Disconnect/drop handled other
15
Redirected
16
Cut Through
17
Intraflow
18
Interflow
19
Ring No Answer
20
Intercept reorder
21
Intercept denial
22
Time Out
23
Voice Energy