Cisco Cisco Computer Telephony Integration Option 9.0 Technical References

CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise

Release 10.0(1)

Protocol Version 14

•

Added AGENT_GREETING_CONTROL_REQ in

Table 5-138

•

Added AGENT_GREETING_CONTROL_CONF in

Table 5-139

•

Added CF_AGENT_GREETING_CONTROL_OPERATION_FAILURE Extended Control Failure
Code to

Table 6-16

Protocol Version 14

The following is a list of additions and changes made to the CTI Server in Protocol Version 14 (Unified
CCE Version 8.0(x)).

•

Changed the VersionNumber field in OPEN_REQ to 14 from 13.

•

Added new floating field tags to

Table 6-4

–

REQUESTING_DEVICE_ID_TAG (219)

–

REQUESTING_DEVICE_ID_TYPE_TAG (220)

–

PRE_CALL_INVOKE_ID_TAG (221)

–

ENTERPRISE_QUEUE_TIME (222)

–

CALL_REFERENCE_ID_TAG (223)

–

MULTI_LINE_AGENT_CONTROL_TAG (224)

–

NETWORK_CONTROLLED_TAG (225)

–

CLIENT_ADDRESS_IPV6_TAG (226)

–

SENDING_ADDRESS_IPV6(TAB(227)

–

NUM_PERIPHERALS_TAG(228)

–

COC_CONNECTION_CALL_ID_TAG(229)

–

COC_CALL_CONNECTION_DEVICE_ID_TYPE_TAG(230)

–

COC_CALL_CONNECTION_DEVICE_ID_TYPE_TAG(231)

–

CALL_ORIGINATED_FROM_TAG(232)

–

SET_APPDATA_CALLID_TAG(233)

–

CLIENT_SHARE_KEY_TAG(234)

•

Added SkillGroupNumber field to MAKE_CALL_REQ.

•

Added RouterCallKeyDay, RouterCallKeyCallID, and RouterCallKeySequenceNumber fields to
SET_CALL_DATA.

•

Added floating CallType field and floating PreCallInvokeID field to SET_APP_DATA.

•

Added CallReferenceIDfield (for solution call trace) to BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT, and SNAPSHOT_CALL_CONF.

•

Added optional parms RequestingDeviceID and RequestingDeviceIDType to
CLEAR_CONNECTION_REQ.

•

Added DEVID_NON_ACD_DEVICE_IDENTIFIER and
DEVID_SHARED_DEVICE_IDENTIFIER to

Table 6-11

•

Added non ACD line types LINETYPE_NON_ACD_IN and LINETYPE_NON_ACD_OUT to

Table 6-14

•

Added calltype CALLTYPE_NON_ACD (27) to

Table 6-12