Cisco Cisco Computer Telephony Integration Option 9.0 Technical References

Added ServiceNumber, ServiceID, SkillGroupNumber, SkillGroupID, and SkillGroupPriority fields 
to AGENT_PRECALL_EVENT message.

Added note for CALL_ESTABLISHED_EVENT for Spectrum ACDs. 

Added /CCT (Call Control Table) optional field to the MAKE_CALL_REQ and 
MAKE_PREDICTIVE_CALL_REQ messages. 

The following is a list of additions and changes made to the CTI Server in Protocol Version 5 (ICM 
Version 4.0).

Added Peripheral Monitor service and related messages.

Added a new MonitorID field to all Call and Agent Event messages.

Added Client Monitor service and related messages.

Added CallingDeviceType and CallingDeviceID fields to the 
CALL_SERVICE_INITIATED_EVENT message.

Increased the maximum number of skill groups from 10 to 20.

Added AlertRings, CallOption, AuthorizationCode, and AccountCode fields to the 
CONSULTATION_CALL_REQ, MAKE_CALL_REQ, and TRANSFER_CALL_REQ messages.

Readded MAKE_PREDICTIVE_CALL_REQ and MAKE_PREDICTIVE_CALL_CONF 
messages.

Added new SYS_PERIPHERAL_GATEWAY_OFFLINE System Event ID to the SystemEventID 
Values table (

Added new AM_NONE, AM_NONE_NO_MODEM and AM_CONNECT_NO_MODEM 
AnsweringMachine values to the AnsweringMachine Values table (

).

ANSWER_CALL_REQ message revised for peripherals that do not provide alerting call 
identification.

Added fields for single step conference to the CONFERENCE_CALL_REQ message:

CallPlacementType

CallMannerType

AlertRings

CallOption

FacilityType

Priority

PostRoute

DialedNumber

UserToUserInfo

CallVariable1 – CallVariable10

CallWrapupData

FacilityCode

AuthorizationCode