Cisco Cisco Computer Telephony Integration Option 9.0 Technical References
1
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
I N D E X
A
AGENT_DESK_SETTINGS_CONF message
AGENT_DESK_SETTINGS_REQ message
AGENT_GREETING_CONTROL_CONF message
AGENT_GREETING_CONTROL_REQ message
AGENT_PRE_CALL_ABORT_EVENT message
AGENT_PRE_CALL_EVENT message
AGENT_STATE_EVENT message
AGENT_TEAM_CONFIG_EVENT message
Agent’s internal states and their message values
Agent Service Request masks
agent state masks
agent state values
AgentWorkMode values
All Events service
AllocationState values
ALTERNATE_CALL_CONF message
ALTERNATE_CALL_REQ message
ANSWER_CALL_CONF message
ANSWER_CALL_REQ message
AnswerDetectMode values
AnsweringMachine values
APPPATHID field format
B
BAD_CALL_CONF message
BAD_CALL_REQ message
BEGIN_CALL_EVENT message