Cisco Cisco Computer Telephony Integration Option 9.0 Technical References
123
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Control Service
MAKE_PREDICTIVE_CALL_REQ
Use this message to request the initiation of a call between a group of devices and a logical device on
behalf of a calling device (originating). The request creates a new call and establishes a connection with
the called device (terminating).
behalf of a calling device (originating). The request creates a new call and establishes a connection with
the called device (terminating).
NewConnection
DeviceIDType
DeviceIDType
The type of device ID in the NewConnection
Device ID floating field (
Device ID floating field (
USHORT
2
LineHandle
This field identifies the teleset line used, if
known. Otherwise this field is set to 0xffff.
known. Otherwise this field is set to 0xffff.
USHORT
2
LineType
The type of the teleset line in the LineHandle
field (
field (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
NewConnection DeviceID The device ID of the device associated with
the connection.
STRING
64
Maximum message size (including header):
88
Table 5-111
MAKE_CALL_CONF Message Format (continued)
Table 5-112
MAKE_PREDICTIVE_CALL_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 58. MHDR
8
InvokeID
An ID for this request message that will be
returned in the corresponding confirm
message.
returned in the corresponding confirm
message.
UINT
4
PeripheralID
The PeripheralID of the ACD where the
devices are located.
devices are located.
UINT
4
CallPlacementType
One of the values from
specifying
how the call is to be placed.
USHORT
2
CallMannerType
One of the values from
specifying
additional call processing options.
USHORT
2
AlertRings
The maximum amount of time that the call’s
destination will remain alerting, specified as
an approximate number of rings. A zero value
indicates that the peripheral default (typically
10 rings) should be used.
destination will remain alerting, specified as
an approximate number of rings. A zero value
indicates that the peripheral default (typically
10 rings) should be used.
USHORT
2
CallOption
One of the values from
specifying
additional peripheral-specific call options.
USHORT
2
FacilityType
One of the values from
indicating
the type of facility to be used.
USHORT
2