Cisco Cisco Computer Telephony Integration Option 9.0 Technical References
34
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
ClassOfDevice Values
ClassOfDevice Values
shows the ClassOfDevice values.
CallPlacementType Values
shows the CallPlacementType values.
DEVT_CTI_PORT_ SCCP
A CTI port on a Unified CM device.
22
DEVT_CTI_PORT_SIP
A CTI port on a SIP device.
23
DEVT_OTHER
A device that does not fall into any of the preceding
categories.
categories.
255
Table 6-19
TypeOfDevice Values (continued)
TypeOfDevice
Description
Value
Table 6-20
ClassOfDevice Values
ClassOfDevice
Description
Value
DEVC_OTHER
A class of device not covered by the following
image, data, or voice classes.
image, data, or voice classes.
10x
DEVC_IMAGE
A device that is used to make digital data calls
involving imaging or high speed circuit switched
data in general.
involving imaging or high speed circuit switched
data in general.
20x
DEVC_DATA
A device that is used to make digital data calls
(both circuit switched and packet switched).
(both circuit switched and packet switched).
40x
DEVC_VOICE
A device that is used to make audio calls.
80x
Table 6-21
CallPlacementType Values
CallPlacementType
Description
Value
CPT_UNSPECIFIED
Use default call placement.
0
CPT_LINE_CALL
An inside line call.
1
CPT_OUTBOUND
An outbound call.
2
CPT_OUTBOUND_NO_
ACCESS_CODE
ACCESS_CODE
An outbound call that will not require an access
code.
code.
3
CPT_DIRECT_POSITION
A call placed directly to a specific position.
4
CPT_DIRECT_AGENT
A call placed directly to a specific agent.
5
CPT_SUPERVISOR_ASSIST
A call placed to a supervisor for call handling
assistance.
assistance.
6