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Cisco Cisco Computer Telephony Integration Option 8.5 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Supervisor Service
MONITOR_AGENT_TEAM_START_REQ
The MONITOR_AGENT_TEAM_START_REQ message, defined in 
, allows a CTI 
Supervisor Client to start monitoring agent team.
When the request has been received, the CTI Server responds to the CTI Client with the 
MONITOR_AGENT_TEAM_START_CONF message:
MONITOR_AGENT_TEAM_STOP_REQ
The MONITOR_AGENT_TEAM_STOP_REQ message, defined in 
, allows a CTI Supervisor 
Client to stop monitoring agent teams.
TeamID
The agent team ID. There may be more than one TeamID 
field in the message (see NumberOf AgentTeams).
UINT
4
Maximum message size (including header)
402
Table 5-52
LIST_AGENT_TEAM_CONF Message Format (continued)
Table 5-53
MONITOR_AGENT_TEAM _START_REQ Message Format
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header.   MessageType = 135.
MHDR
8
InvokeID
Set to the same value as the InvokeID from the 
corresponding request message.
UINT
4
TeamID
The agent team ID.
UINT
4
Maximum message size (including header)
16
Table 5-54
MONITOR_AGENT_TEAM _START_CONF Message Format
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header.   MessageType = 136.
MHDR
8
InvokeID
Set to the same value as the InvokeID from the 
corresponding request message.
UINT
4
MonitorID
The Monitor ID.
UINT
4
Maximum message size (including header)
16
Table 5-55
MONITOR_AGENT_TEAM_STOP_REQ Message Format
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header.   MessageType = 137.
MHDR
8
InvokeID
Set to the same value as the InvokeID from the 
corresponding request message.
UINT
4