Cisco Cisco Computer Telephony Integration Option 8.5 Technical References
63
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Call Data Update Service
summarizes the Call Data Update service messages.
SET_CALL_DATA_REQ
Send this message to the CTI Server to set one or more call variables and/or call wrapup data. The
combination of ConnectionCallID, ConnectionDeviceIDType, and ConnectionDeviceID uniquely
identify the call to be operated upon. Variables not provided in the message are not affected.
combination of ConnectionCallID, ConnectionDeviceIDType, and ConnectionDeviceID uniquely
identify the call to be operated upon. Variables not provided in the message are not affected.
depicts the Set Call Data message flow.
Figure 5-7
Set Call Data Message Flow
The SET_CALL_DATA_REQ and SET_CALL_DATA_CONF messages are defined in
and
Table 5-57
Call Data Update Service Messages
Message
When Sent to CTI Server
SET_CALL_DATA_REQ
To set call variables and/or call wrapup data.
RELEASE_CALL_REQ
To indicate that you are finished with a call and that all call
variable and call wrapup updates have been made.
variable and call wrapup updates have been made.
CTI Client
CTI Server
SET_CALL_DATA_REQ
SET_CALL_DATA_CONF
Table 5-58
SET_CALL_DATA_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 26.
MHDR
8
InvokeID
An ID for this request message that will be returned in the
corresponding confirm message.
corresponding confirm message.
UINT
4
PeripheralID
The PeripheralID of the ACD where the call is located.
UINT
4
ConnectionDevice
IDType
IDType
Indicates the type of the connection identifier supplied in
the ConnectionDeviceID floating field (
the ConnectionDeviceID floating field (
USHORT
2
ConnectionCallID
The Call ID value assigned to the call by the peripheral or
Unified CCE.
Unified CCE.
UINT
4