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Cisco Cisco Computer Telephony Integration Option 8.5 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Control Service
RECONNECT_CALL_REQ
Use this message to request the combined action of clearing an active call and then retrieving an existing 
held call. The RECONNECT_CALL_REQ message is defined in 
Floating Part
Field Name
Value
Data Type
Max. 
Size
NewConnectionDevice
ID 
The device identifier of the device associated with 
the connection.
STRING
64
Maximum message size (including header):
88
Table 5-113
MAKE_PREDICTIVE_CALL_CONF Message Format (continued)
Table 5-114
RECONNECT_CALL_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType 
= 60.
MHDR
8
InvokeID
An ID for this request message, 
returned in the corresponding confirm 
message.
UINT
4
PeripheralID
The PeripheralID of the ACD where the 
calls are located.
UINT
4
ActiveConnectionCallID
The Call ID value assigned to the 
currently active call by the peripheral or 
Unified CCE.
UINT
4
HeldConnectionCallID
The Call ID value assigned to the held 
call by the peripheral or Unified CCE.
UINT
4
ActiveConnectionDevice 
IDType
The type of device ID in the 
ActiveConnection DeviceID floating 
field (
USHORT
2
HeldConnectionDevice IDType
The type of device ID in the 
HeldConnectionDeviceID floating field 
(
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ActiveConnection DeviceID 
The device ID of the device associated 
with the currently active connection.
STRING
64
HeldConnectionDevice ID 
The device ID of the device associated 
with the held connection.
STRING
64
AgentInstrument (optional)
The agent’s ACD instrument number.
STRING
64
Maximum message size (including header):
226