Cisco Cisco Computer Telephony Integration Option 8.5 Technical References

142

CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise

Release 10.0(1)

Client Control Service

SEND_DTMF_SIGNAL_REQ

Use this message to request that the ACD transmit a sequence of DTMF tones on behalf of a call party.
The SEND_DTMF_SIGNAL_REQ message is defined in

Table 5-129

CallConnectionDevice
IDType (optional)

The type of device ID (

Table 6-13

) in the

following CallConnectionDeviceID
floating field. There may be more than one
CallConnection DeviceID Type field in the
message (see NumCalls). This field always
immediately follows the corresponding
Call ConnectionCallID field.

USHORT

CallConnection DeviceID
(optional)

The device identifier of one of the call
connections. There may be more than one
Call ConnectionDeviceID field in the
message (see NumCalls). This field always
immediately follows the corresponding
CallConnectionDeviceIDType field.

STRING

CallState (optional)

The active state of the call (

Table 6-8

There may be more than one CallState
field in the message (see NumCalls). This
field always immediately follows the
corresponding Call ConnectionDeviceID
field.

USHORT

SilentMonitorStatus
(optional)

The silent monitor status for the call:

•

0: normal call (not silent monitor call)

•

1: monitor initiator of silent monitor
call. This call was the result of a
supervisor silently monitoring an
agent.

•

2: monitor target of silent monitor
call. This call was the result of an
agent being silently monitored.

There may be more than one
SilentMonitorStatus field in the message
(see NumCalls). This field always
immediately follows the corresponding
CallState field.

USHORT

Maximum message size (including header):

1294

Table 5-128

SNAPSHOT_DEVICE_CONF Message Format (continued)

Table 5-129

SEND_DTMF_SIGNAL_REQ Message Format

Fixed Part

Field Name

Value

Data Type

Byte
Size

MessageHeader

Standard message header. MessageType = 91.

MHDR