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Cisco Cisco Computer Telephony Integration Option 8.5 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Agent Service Request Masks
Agent Service Request Masks
 shows the Agent Service Request masks. 
24
Non-classified Energy Detected
25
No Cut Through
26
U-Abort
27
Failed Software
28
Blind Transfer
29
Announced Transfer
30
Conferenced
31
Duplicate Transfer
32
Unmonitored Device
33
Answering Machine
34
Network Blind Transfer
35
Task Abandoned in Router
3
Task Abandoned Before Offered
37
Task Abandoned While Offered
38
Normal End Task
39
Can't Obtain Task ID
40
Agent Logged Out During Task
41
Maximum Task Lifetime Exceeded
42
Application Path Went Down
43
Unified CCE Routing Complete 
44
Unified CCE Routing Disabled 
45
Application Invalid MRD ID 
46
Application Invalid Dialogue ID 
47
Application Duplicate Dialogue ID 
48
Application Invalid Invoke ID 
49
Application Invalid Script Selector 
50
Application Terminate Dialogue 
51
Task Ended During Application Init 
52
Called Party Disconnected 
Table 6-31
Disposition Code Values (continued)
Table 6-32
Agent Service Request Masks
DestinationCountry
Description
Value
OUTBOUND_SUPPORT
The agent login can support outbound 
feature.
0x1